CommuniBiz, communication technology, consulting, training

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Consulting Services

Telecom Audit
Streamlining Business Communication
Telecom Efficiency Management
Customer Service Program Development

Telecom Audit - Sales Sheet PDF

You’re moving at warp speed, making multiple decisions every day that affect your business, customers and employees. There’s little time to analyze each telecom invoice much less the entire telecom infrastructure. You know that you spent a tremendous amount of time making good, sound telecom decisions, but you don’t know if the vendor’s promises and responsibilities are still being adhered to.

Businesses are paying thousands of dollars unnecessarily to carriers and vendors for unused lines and services; third party unauthorized charges, and incorrect taxes, surcharges and fees. Most IT Mangers have a host of responsibilities and cannot be telecom billing experts. Most accounts payable personnel only have time and knowledge for a basic review before authorizing payment to carriers and telecom vendors.

At CommuniBiz, our audit services begin by breaking down each service by location and tracing contracts, billing trends and purpose for each line or service. Our veteran telecom experts isolate billing errors and negotiate credits with the carriers on your behalf. We make efficiency recommendations based on determining un-needed or underutilized services, consolidating or upgrading services and identifying systems optimization. Most businesses realize an average reduction of 15 to 35 percent in telecom expenses, all at virtually no charge to you. Our fees are contingency based and we are compensated a percentage of your actual savings.

Streamlining Business Communication

Sometimes it feels as though your technology decisions are completely separate from decisions regarding your business communications. It feels as though you spend increasingly more dollars on technology and yet you’re not sure if it is truly improving the way your organization communicates both internally and with customers. You know that making sound technology decisions is a large part of business today. But, making sure that you are taking full advantage of the technology is key for your return on investment.

Business Communications is a vast topic that includes technology, methodology, and processes to communicate with customers, co-workers, and vendors. CommuniBiz, Inc., has the unique expertise to combin telecommunications, strategic planning and soft skills development to streamline communications. We help our customers understand the technology that’s available and then take the time to make sure that implementation is well thought out, and ongoing development of processes is in place to support the decisions.

Telecom Efficiency Management - Sales Sheet PDF

In today’s ever changing telecom environment, you find yourself continually wondering if you’re getting the rates and services you signed up for. Furthermore, you question if there’s something better available to you. Unfortunately, with your carrier you don’t have a dedicated account team working on your behalf with your best interest in mind.

In today’s ever changing telecom environment, you find yourself continually wondering if you’re getting the rates and services you signed up for. Furthermore, you question if there’s something better available to you. Unfortunately, with your carrier you don’t have a dedicated account team working on your behalf with your best interest in mind.

Customer Service Program Development

You know that it’s not enough to provide quality skills training to your organization. Skills learned in training must be practiced and reinforced on an ongoing basis. You understand the importance of cultivating a positive environment and motivating your people to take action and perform at their best. Yet, there is barely time to get the training done, let alone the ongoing effort to continually deliver a consistent message to your organization.

Motivating, training and keeping things on track are what we do best. The specialists at CommuniBiz, Inc., develop customized programs that include theme development, contests and recognition techniques. We will deliver the right combination of training, motivation and reinforcement to your staff. We find that each business has unique needs for delivering the appropriate training that may include live training sessions, web-based training, audio and video, or a combination of all.