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Were you aware that Telecommunication service providers rank at the bottom of most Customer Service Surveys? It’s probably not a surprise to you that most telecommunication providers have a reputation for poor customer service, but you may not know the amount of deliberately misleading information that appears currently on your organization’s telecom bill. Here are some items to watch for:

Unnecessary Line Charges
Look for toll free line charges without any associated toll free usage. You may have moved your toll free number to a new carrier, but did not discontinue the line charge with the previous carrier.

Maintenance Charges
Many telcos have made it a practice to promote line maintenance fees on local service which typically only cover the line from the pole or pedestal to the premise building. This service should only be purchased in isolated circumstances where known problems exist between the building and the main trunk lines.

Cramming
The practice of placing fraudulent, unauthorized charges on your phone bill, which you did not order, and do not want. Watch out for International Long Distance (ILD), Teleservices, USBI or Yellowpages – Look for charges within the bill summary segment, under other providers.

Feature Packages
Determine what features you are using within a feature package. It may be you don’t need the feature package at all. The reverse is also true, if you are paying for individual features you may be able to purchase a feature package at a substantial savings.

Testimonials

“I just had to drop you a note about your Communiquette program I attended last week. I have had the opportunity to listen to many motivational speakers and participate in a number of technical and inspirational seminars. Your program and the presentation was at the top of the list. I recommend your seminars to anyone looking to improve their organization and would be pleased to talk to any person interested in your programs.”
Keystone Corp.

“Your presentation was very well done and I have enjoyed all of the positive feedback received today. With all the new and exciting things our company has to look forward to, I am viewing this as a great opportunity to implement new procedures that will benefit us as a growing company.”
Visionary Communications

“We have gotten very positive feedback from your time with us. Thank you for a great presentation.”
Northern Fire and Communications