Communiquette Training Programs
Service Spirit
Rediscover the importance of customer service. Learn how to go beyond acceptable and reach exceptional. In a world of instant gratification, our customers expect fast and efficient service. Response time, accuracy, and detail are markers of quality and professionalism. Service Spirit melds the latest in business technology with interpersonal training – two essentials of cutting edge customer service – and builds confidence and a genuine sense of caring about those whom we serve.
Sales Strategies
Drive the sales process, stay in control and uncover opportunities. The business-to-business sales process is typically referred to as relationship selling, and yet too often sales people are simply order takers. Sales Strategies establishes the mindset of building the business of “YOU.” Understand how to self-motivate and stay focused on your goals. Learn how to utilize communication technology to stand out from the crowd. Within just a few weeks, you will begin to see the results of this powerful program.
Business Etiquette
Bring it all together from personal appearance and demeanor, to office space and environment, and especially the integration and application of business and communication technology. In this very competitive world, the importance of professional image cannot be overstated. Business Etiquette raises your awareness and gives you the tools to create the dynamic first impression and maintain the long-term professional image that will raise your business above your competition.
FAQ's
- What is included in the training programs?
- How long are the programs?
- How many people are in each session?
- How much audience interaction is there?
- How can we continue to re-enforce the training?
- How can our organization help make the program a success?
- When are programs offered?
- Who should attend this training?
- Click here for more information on Communiquette Training Program Modules
What is included in the training programs?
All programs are customized and include workbooks, personalized handouts, prizes, theme items, and completion certification. Training materials include video, PowerPoint, and audio supplements. Each program is packed with hands-on exercises that stimulate the mind, motivate change, and inspire participants.
How long are the programs?
Business Communication training requires one minimum 6-hour session. Businesses serious about professional communication often elect ongoing focused training scheduled over a 6- or 12-month time frame. Some businesses prefer training in smaller incremental time frames—for example, an 8-hour program can be split into four 2-hour sessions.
Technical training and consulting on phone systems, call center applications, business voice mail systems and other telecommunications equipment range from 1 – 2 hours each.
Customized keynote presentations are typically 45 minutes to an hour.
How many people are in each session?
12 to 16 participants is ideal.
How much audience interaction is there?
Interaction is the dominant component of all CommuniBiz training programs, whether web-based, technical, or business communications. Client interviews are conducted to determine desired levels of group participation and best activities to engage participants and achieve goals.
How can we continue to re-enforce the training?
Communiquette members are entitled to a reminder program that includes audio, video, emails, and postcards. Additionally, CommuniBiz offers the Communiquette series of workshops online or by purchasing our DVD set.
How can our organization help make the program a success?
When leadership embraces the concepts and leads by example, training succeeds and lasts over the long term. Management can use workbooks and training materials for ongoing mini-sessions at sales meetings, retreats, and other business planning sessions.
How can I involve employees across our network of locations? CommuniBiz is able to provide training to employees in one location, or spread out across the country. By utilizing the latest in telecommunication options, your employees will all feel involved and connected during the training sessions.
When are programs offered?
Programs are designed to fit the client’s schedule. Sessions can be full-days, half-days, split to accommodate staff/business coverage, and even scheduled for weekends, early mornings, or evenings.
Who should attend this training?
Customer Service, Sales, and Management personnel all benefit from the CommuniBiz training programs. Anyone looking to improve relationships with customers and co-workers will find techniques and tips that really work.
CommuniBiz P.O. Box 30062, Billings, MT 59107 Office:406-259-1252 Fax:406-259-9774 E-mail: campbell@communibiz.com
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